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F.A.Q.

What type of quality can I expect with the Reverse Osmosis Revolution system?
We use the same reverse osmosis (RO) technology as many major bottling plants to filter your water. Our system provides you with the refreshing taste of drinking water with a touch of minerals. You won't get the flat taste of distilled water or the stale taste of bottled water which has sat on the shelf too long. Our RO systems purify water daily in your home, on demand, when and where you need it, providing you and your family with naturally fresh and healthy water for all your activities.

The Reverse Osmosis Revolution system is designed with a 4-stage method to deliver the most stable and complete RO process available for water purification in your home. By taking control of your water safety from your own home, you are able to manage the units performance and ensure the purity of the water you and your family consume on a daily basis. Bottled waters are not closely regulated and can come from dangerous or unhealthy locations such as near a dump site or from an unknown municipal water system. You can't know if those areas use lead pipes for water distribution or treat the water with chlorine. You simply cannot know where bottled water has been sourced or how it has been handled.

Is RO filtered water any better than my tap water?
It is a known fact that many municipal water distribution channels in cities across the country are in desperate need of replacement due to wear and the advanced age of the system. Water is vulnerable to contamination at almost any point along the delivery route. Unsafe lead and copper pipes, bacteria from water main breaks or stagnant water, and any number of other hazards are a real possibility with municipal water systems. Most municipal water systems include chlorine or chloramine to disinfect the water before it reaches your tap. These additives can cause health issues as well as give water an unpleasant taste or color. Fluorinated water has become common in cities large and small across the United States. Many modern medical studies point to these chemicals as poisons and cite adverse reactions for those with compromised immune systems, the very young and the elderly.

Why not just drink distilled water?
Distilling water is a reliable process for removing common minerals. But with chemicals such the chloramine many municipal water systems are now using as a disinfectant, distilled water becomes far less reliable and safe for drinking. Reverse osmosis, using carbon filters, is very effective in removing chloramines. Distilled water is generally seen as safe, but it also has a flat, unnatural, slightly stale taste which can be unpleasant for you and your family.

Isn't bottled water the best choice for pure, clean water?
Many people are surprised to find out that bottled water is no guarantee of purity or safety. Approximately 40 percent of bottled water is simply regular tap water, which may or may not have received any additional treatment or filtration. That means all your time and effort in driving to the store, selecting a top brand bottled water, and storing the water in your home, may be for nothing other than the regular tap water from another city. Surprisingly, most municipal tap water systems must adhere to stricter purity standards than the bottled water industry. Large public water suppliers, such as a city or town, are required by the EPA to test for contaminants up to several times a day, but the FDA requires private bottlers to test for contaminants only once a week, once a year, or once every four years, depending on the contaminant.

The Environmental Working Group, in 2009, performed an independent test which revealed some surprising results. 38 low-level contaminants were found in bottled water, with each of the 10 tested brands containing an average of eight chemicals, including:
- Disinfection byproducts (DBPs)
- Caffeine
- Tylenol
- Nitrate
- Industrial chemicals
- Arsenic
- Bacteria
Many bottled water users are shocked to find out that both tap and bottled water can have fluoride. Some bottled water companies are using the addition of fluoride as an actual selling point. You cannot be sure of the quality of your bottled water unless you can see the water test results for yourself. Most companies will not provide the public, independent researchers or their customers with access to any information regarding water testing or quality. Another point to consider is the plastic bottle big name companies use to store their water. All of those disposable water bottles have a huge impact on the environment and our landfills. Depending on how long bottled water is stored, before and after you purchase it, contaminants from the bottle itself can leach into the water.

How does renting the Reverse Osmosis Revolution system save me money?
The average person consumes 1 gallon of water every day. That means 365 gallons of water is consumed for each member of your household per year. For a family of three, that equates to over 1,000 gallons per year. If you are purchasing 1,000 gallons of bottled water from the store, you are spending approximately $1,400 per year for that same family of three. The Reverse Osmosis Revolution system rents for only 7-10 dollars a month and includes all the pure, clean drinking water you desire, on demand. Free replacement water filters are included in the rental price. Filters are changed every eight months to keep your water fresh and tasting great. Free water testing is also included. If you live in the New York City area, we will install your system and change your filters, all for no additional charge. For our national customers, an easy to use self installation kit and your filters will be mailed to you via USPS or UPS, at no additional charge. For our low monthly rental cost, you can supply your family with as much fresh, clean water as they desire for all their activities and never buy or store another water bottle again. Once you install the Reverse Osmosis Revolution system, you will immediately begin saving time and storage space as well. No more trips to the store to lug home heavy cases of water, which may or may not be any healthier than drinking the tap water from some unknown city. You also no longer have to step over cases of water in your pantry or trip over them in the hall. Storing cases of bottled water can be a hassle, especially if storage space is at a premium in your home or apartment. With the Reverse Osmosis Revolution system, simply turn on your tap and fill the container of your choice. No fuss, no plastic to throw way, no inconvenient trips to the store, wasting your time and money.

Does using an RO system waste water?
The truth is a home RO unit uses water to clean itself and wash away impurities. The best way to see an RO unit is like any other appliance which uses water in your home. Your dishwasher and washing machine both use water, but it would hardly be classified as a waste. Another fact to consider is one gallon of water is truly wasted to manufacture each plastic water bottle for the large companies. That one gallon is only to make the bottle, it does not include the water in the bottle. Imagine how many bottles your family won't be putting into the landfill with a Reverse Osmosis Revolution system.

Does an RO system offer any help in an emergency?
Our system will allow our customers access to pure, clean water during an emergency. Our water filters are light and easy to handle so you can take our water filter with your family if you need to evacuate. Our system easily connects to most faucets and can purify the municipal water in any location. However, our filters DO NOT work with ocean or river water and where high bacteria levels are present.

Can you ship the Reverse Osmosis System to me?
We happily ship systems within 2 business days. If you are interested in large quantities, shipping may take up to a week. Please feel free to contact us at 1-888-316-8410 if you have specific shipping needs. Within the Continental US, our regular shipping rates apply. For those customers needing systems shipped to Hawaii, PR, or VI, extra shipping charges apply.

What type of maintenance does the Reverse Osmosis Revolution system require?
We supply replacement filters every 8 months. Customers in the New York City area can choose to have their filters changed by our technicians in their location or have them shipped to them via USPS or UPS. Our national customers will receive their free filters via USPS or UPS. All of our customers are supplied with a new RO filter system every three years. We do require the return of the old filter system for this free service.

Can I hook the reverse osmosis unit to my refrigerator or ice maker?
Yes, you sure can, with a few special considerations. First, you must be able to reach the refrigerator or ice maker with a 1/4 inch tube connected to the under-sink RO unit. Pressure is another special factor to consider with some refrigerators. Please check with the manufacture for your brand of refrigerator. The pressure you will encounter with the RO unit is about 2/3 of the incoming line pressure. We will happily provide you with everything you need to connect your system to your refrigerator or ice maker without cost. Simply let us know what you require and we will be happy to get it to you.

What about the Ultraviolet RO systems?
Ultraviolet systems are used with the RO units using a metal tank for water storage. Since there is no way to open the tank to clean it and the water is usually held at room temperature, bacteria can rapidly grow. For this reason, we don't use metal tanks. We believe metal tanks are not hygienic and add unnecessary expense to an RO system. Why filter water and then hold it in a container you cannot clean or inspect? We solved this problem by offering our customers BPA free water containers to store pure, healthy water in the refridgerator (for 2-4 days). Please be aware that this container must be regularly and carefully cleaned with water. A small amount of dishwasher soap is fine for a more thorough cleaning.

Do Reverse Osmosis units need electricity?
No, they run on water pressure. You will only need electricity if you add an electric pressure-boost pump or an ultraviolet lamp. Standard units do not include these items and normally they are not needed.

Why are the Reverse Osmosis Revolution system prices so much lower than other RO vendors?
Our goal, as individuals and as a company, is to support a green society and the people who are trying to live in an ecologically friendly way. We believe we can create and grow our business based on the real American values of honesty, trust and mutual respect. While our competition may try to sell you a more expensive system, we want to help you achieve a healthy lifestyle for you and your family. We want to find the system that fits your needs and your budget, not sell you something once and disappear. We believe that helping you find the right system, at a fair price, is the cornerstone of our business and our philosophy. While Pepsi or Coca Cola may try to sell you tap water for a massive profit, we want to put you in control of the health and safety of you and your family. It may not be the business model corporate America has embraced, but it is the only way we do business.

Is the Reverse Osmosis Revolution hard or expensive to install?
Our filter can easily be connected to a regular kitchen faucet through our special adapter which is compatible with 70-80% of kitchen faucets models. Installation does not require a plumber, a permanent installation or any special tools. Our technicians can install the system for customers in the New York City area at no additional charge. For our national customers, a free, easy to use, installation kit will be mailed to you.

Can you ship internationally?
Yes, we certainly can. Please contact us for current freight rates at 1-888-316-8410.

How fast can the Reverse Osmosis Revolution system produce drinking water?
Our RO unit produces approximately 2 - 4 gallons of pure, clean water every hour. We supply customers with brand new 1.25 and 2.5 gallon containers to store water for their needs. With these handy storage containers, you can keep your clean, healthy water in the refrigerator for use whenever you need it.

Can additional filtrations stages be added to the basic system?
Yes, they can. Please contact us at 1-888-316-8410 so we can help you.

Are the filters heavy and hard to handle?
Our US made filters weigh approximately 7 pounds and are easy to change and install. The entire system was designed to be portable and easy for our customers to handle and store. If I sign a two year contract, can the price per month increase during that two years?
Your rental amount will absolutely not change during your contract. Rental contracts include a price lock which keeps your monthly payments at the same amount each month regardless of price increases within the industry. Prices may increase after your contract has expired, but you will always have the opportunity to return your system at that time for a full refund of your deposit.

Does Reverse Osmosis Revolution run a credit check on customers?
No, we do not. We respect your privacy and find that no credit check is necessary. We request a $65-$75, fully refundable, deposit in place of the credit check. We offer a full 15 day money back guarantee on all of our systems so our customers can see why our systems are the best without worrying about being locked into a contract.

Isn't bottled water safer and better for the environment?
No, it really isn't. FDA regulations do not prohibit bottling companies from using water which is pulled from a tap located next to industrial sites, underground storage tanks, or dumps. After a man reported getting sick from drinking bottled water in Pennsylvania, the state health department tested the water and found high levels of coliform bacteria. In California, an independent lab tested for hundreds of different chemicals in 38 brands of California bottled water. Two samples had arsenic contamination, six had chemical byproducts of chlorination, and six had measurable levels of the toxic chemical toluene. It is a mistake to assume that bottled water is safer and healthier than tap water. In a study comparing 57 bottled water samples and tap water samples, all of the tap water samples had a bacterial content under 3 CFUs/mL(colony-forming unit) and the bottled water samples' bacterial content ranged from 0.01-4900 CFUs/mL.
         In fact, some studies show that most samples of tested bottled waters exceed the US Environmental Protections Agency's contaminant levels for mercury, thallium, and thorium. And the impact on the environment is not better than on your health. Imagine how many single use plastic bottles head to our landfills every day. In the United States alone, 1.5 million barrels of oil are consumed in making the single use plastic bottles. A gallon of water is wasted in the production of each bottle. About 1.5 million tons of plastic goes into manufacturing water bottles around the world and that production releases nickel, ethylbenzene, ethylene oxide, benzene and other toxins in to the air we breathe and into the land where we live.