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Terms & Conditions

Warranty. Purchase option:

Reverse Osmosis Purification Systems comes with 15-day Money back guaranteed policy. If customer returns item within first 15 days, we grant full Money back refund. Customer is responsible to pay shipping charge for sending package back to us.

Warranty: 1 year. Warranty covers:

  • parts (itself plus shipping for first 60 days)
  • parts (itself exclude shipping after 60 days)

Warranty does NOT cover:
- damages resulting from accidents, abuse, misuse or improper care.
- any water leaks damage. This warranty does not cover incidental or consequential damages such as damage to or loss of directly or indirectly caused by inproper use of the product.
- replacement filters (replacement filter set would need to be purchased separately). Replacement filter(s) can be exchnaged within first 20 days in case of any defects. No any exchanges or replacement after 30 days.

By law (hygiene reason), we cannot accept returns of water containers for reuse or resale. All sales of water containers are final.

 

 

 

Shipping US & International

Available shipping options includes UPS Ground and USPS First Class and Priority Mail. We ship RO Purification Systems within 2-3 business days (Manufacturing time is approx 2-3 business days). Parts and replacenemnt filter sets usually ship within 1-2 business days.

We ship to PO Boxes, APO / AE .

For shipping to US Virgin Islands, Hawaii, Puerto Rico or APO, please, contact us before placing order  for custom shipping rates.

International shipping: please, contact us for shipping quote.  We ship overseas via USPS International Priority and Firts Calss Mail.

 

Returns / Refund for purchase items

Items must be returned within 30 days from shipped date. We support Money back policy for first 15 days (Customer is responsible to pay shipping charges back to us). After 15 days Customer is responsible for all return shipping costs.

  • Items (except Reverse Osmosis Systems) must be BRAND NEW, UN-USED, include all parts that comes with in original package.
  • Used Reverse Osmosis Systems must be returned within first 15 days (during Money Back Period).
  • We will charge a fee if customer failed to return all parts.   

Customer needs to obtain Return Authorization # before shipping item(s) back to us.

By law (hygiene reason), we cannot accept returns of water containers for reuse or resale. All sales of water containers are final.

 

We will charge 15% restocking fee for merchandise returned after 45 calendar days from purchase date. Merrchandise must not be used. RMA # must be obtained within 30 days. 

Refund will be issued only we receive item and inspect.